Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

During periods of high order volume, processing times may be delayed slightly. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Canada: 3–10 business days

• United States: 5–12 business days

• International: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

Shipment Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your package's progress.

Customs, Duties & Taxes

Customers are responsible for any customs duties, taxes, or import fees that may apply to international orders. These charges are determined by your local customs authority and are not included in our product or shipping prices.

Lost or Damaged Packages

If your package is lost, damaged, or arrives in poor condition, please contact us within 7 days of delivery at xcptionals.store@gmail.com. We will work with the shipping carrier to resolve the issue.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: xcptionals.store@gmail.com

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM