Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in brand new condition, unworn, unused, with all original tags attached to the garment, and in its original packaging. Items that have been worn, washed, altered, damaged, or have tags removed will not be eligible for a return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at xcptionals.store@gmail.com. Please note that returns will need to be sent to the following address:

1111 Canada

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at xcptionals.store@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Items that have been worn, washed, altered, or used.

• Clothing items with removed or missing tags.

• Custom or personalized products.

• Sale or clearance items.

• Gift cards.

If you have questions or concerns about your specific item, please contact us before requesting a return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it, unworn, unused, with all original tags attached, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at xcptionals.store@gmail.com.